Is your website secure?  Rate it

Yes, our website is encrypted with the latest in security technology and we are constantly updating our servers so that they are always one step ahead. read more...

I keep getting an error message when I try to pay. What should I do?  Rate it

If you see an error message stating that your credit / debit card is invalid, this has most likely happened for one of the following reasons: 

1. You have incorrectly entered your credit card number. 
2. You have incorrectly entered your CVV code. 
3. You have incorrectly entered your expiration date. 
4. You have used a cancelled credit card to place your order. 
5. Your card is restricted to point-of-sale transactions only (sales where your card is physically scanned). 
6. You have insufficient funds

Please double-check your credit card and/or with your bank to ensure that none of these problems have occurred. If you realise that you've made a mistake, simply return to the payment option page and enter in the correct information. Then continue to the check out as normal. 

If you're still encountering problems, please contact us as soon as possible and we will try our best to help. Please note, at NO point should you ever e-mail us your full credit / debit card details. Your e-mail does not have the same security features in place as our website. 

If you wish to reference a specific credit card that you already have on file with us, please reference by the order number. 

If you believe that your card is restricted to point-of-sale transactions, you must: either contact your bank about removing such restrictions, provide us with a different credit card, or choose a new payment method. 


Can I phone and place my order over the telephone?  Rate it

Yes, we are more than happy to take your order over the telephone. To place an order via telephone please contact us on 0845 260 9885.  read more...

When can I expect my order to arrive?  Rate it

Most of our orders are dispatched on the next working day (excluding Saturday & Sunday) from when you placed your order and delivery will vary depending upon the service chosen. 

We dispatch most of our standard UK deliveries either by Royal Mail, or via Carrier on a next working day delivery service.

If for some reason we can not dispatch your order on time we will contact you to let you know.

If you would like to know how long your parcel will take to get to you before you place your order please give us a call or email us with what you require and we will be able to give you an estimate of how long it will take to arrive at your given delivery address. 

Do you ship to non-mainland UK & Internationally?  Rate it

Yes we do ship to non-mainland UK & internationally. Please contact us prior to purchasing for the correct shipping charge. All non-mainland UK & International buyers must make their payments either online or by PayPal (to verified address) read more...

What would the delivery be to a foreign country?  Rate it

All foreign postage costs are calculated depending on where you live. If you enter your delivery details in correctly, our website will display the postage costs before you enter any credit/debit card details.

If you are in any doubt please do not hesitate to get in contact with us. 


Where can I get a copy of my invoice from?  Rate it

Downloading an invoice is simple, please follow the few steps below:

1. Log into your account on our website, using your user name and password.
2. At the top of any page on our website, you will see a tab called 'My Account', click on it.
3. Once you are into your account, you will be presented with a few more options. Please click on 'My Orders'.
4. Within this page you will see all your past and present orders you've placed with us, with the ability to download a PDF or Web Invoice.

If you can not see your invoice within your account, please contact us, and we will try to help. Please go to the “contact us” tab to find out the best way to get in touch with us.


Are you VAT registered?  Rate it

All the prices on our website show the price excluding and including VAT. All our invoices will also show the excluding and including VAT price, as well as our VAT number registration number.


What do I do if an item is missing or arrives faulty / damaged?  Rate it

If you have any problems regarding missing items, faulty or damaged goods please notify us ASAP, so we can rectify the situation with the least possible hassle to yourself. We will either issue you with a replacement or full credit depending upon the problem in question. read more...

What is your return policy?  Rate it

All items can be returned to us within 7 days upon receipt. All we ask is that you notify us in advance, stating reason for return, and that items are complete with their original packaging and in saleable condition. (i.e. packaging not torn etc.) Please note shipping will not be credited.